Specialised Plan Management Solutions

At NXT Level Support, our story begins with founders Zoe and Josephine, who intimately understand the challenges faced by families navigating the NDIS system. As parents of neurodiverse children, they have first-hand experience of the complexities of accessing and utilising support services. Drawing from their backgrounds in established support work businesses, Zoe and Josephine joined forces to revolutionise plan management, incorporating their personalised support methods into their mission.

Together, Zoe and Josephine share a vision: to elevate choice and control access for individuals of all abilities, ensuring that every person can lead a fulfilling life on their own terms.

At NXT Level Support, we are committed to this vision. We believe in a client-centered approach that prioritises the autonomy and preferences of those we care for. This means empowering participants to choose their support staff whenever possible, fostering a sense of independence and agency.

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Our Focus

Empowering participants through personalised, transparent, and efficient NDIS plan management.

  • Expertise and Experience

    NXT Level Support offers years of experience in NDIS plan management, guiding you through the complexities of the NDIS system to maximise your benefits.

  • Personalised Service

    We recognise that every individual has unique needs and goals. Our tailored approach allows you to select providers that align with your preferences, including non-registered options.

  • Streamlined Processes

    Our team manages all your NDIS-related financial tasks, from paying invoices to budget tracking, ensuring your plan runs smoothly while you focus on your goals.

  • Transparency and Accountability

    We believe in clear and open communication. Our regular financial updates keep you informed, giving you confidence in how your NDIS funds are managed.

  • Accessibility and Support

    Our dedicated team is available to assist you whenever you need help, offering reliable and responsive support tailored to your schedule and preferences.

  • Continuous Improvement

    We continuously refine our services based on client feedback to ensure we meet evolving needs and enhance your experience with the NDIS.

  • Greater Choice and Control

    By engaging with our services, you can select a broader range of service providers, giving you the flexibility to create a support plan that meets your specific requirements.

  • Simplified Claiming Process

    We handle all aspects of the claiming process, ensuring quick and efficient reimbursements, so you don’t have to worry about the paperwork.

  • Professional Guidance

    Our expert team provides ongoing advice and training to help you navigate the NDIS and manage your funds effectively, empowering you with the knowledge to maximise your plan.

Our Services

At NXT Level Support, we offer a wide range of NDIS plan management services tailored to meet your specific needs.

Meet the team

Meet the team dedicated to empowering individuals with disabilities through personalised support and expert plan management, committed to enhancing your journey towards independence and well-being.

Unleashing your potential by maximising
your supports

Customisable plan managment tailored to meet your specific goals

Service Schedule

Frequently asked questions

  • Are NDIS payments taxable?

    If you are a participant on the NDIS, the payments you receive, including funds you self-manage, are tax free. However, there are some limitations when it comes to claiming deductions for expenses or assets related to the scheme.

    Tax-free payments for participants: payments received directly from the National
    Disability Insurance Agency (NDIA) for approved reasonable and necessary supports
    are exempt from income tax. This means that you do not need to worry about paying tax on the payments you receive as an NDIS participant.

    Deductions and limitations:
    You cannot claim deductions for expenses you incur or assets you buy under the NDIS scheme, even if an expense is used to produce your income, you cannot deduct it, if it is paid for by the NDIS.

    You cannot claim deductions for the decline in value of capital assets or other capital expenditure. If you purchase assets using your NDIS payments and use those assets to produce income, you still cannot claim deductions for them.

    In summary, while NDIS payments are tax-free for participants, deductions are limited, and certain expenses cannot be claimed. Always consult with a tax professional or the Australian Taxation Office (ATO) for personalised advice regarding your specific situation.

  • Can NDIS pay for driving lessons?

    Yes, NDIS can indeed cover the cost of driving lessons for people with disabilities. There are a few points to consider:

    Eligibility:
    To be eligible for NDIS funding for driving lessons, you must have funding for improved daily living and the lessons must be considered ‘reasonable and necessary’ in relation to your goals.

    Assessment and approval:
    If you are going to be driving the vehicle, the NDIS will require certain assessments. The assessments may include a GP assessment, using the national ‘Assessing Fitness to Drive’ medical standards and a driving assessment conducted by a driver trained occupational therapist or your state/territory licensing authority. The NDIS may fund this assessment, including providing a driving instructor for the on-road part.

    In addition to driving lessons, the NDIS may also cover related supports, including equipment transfer, vehicle modifications, increased insurance costs for modifications, and specialised driving lessons.

    Learning to drive incurs costs, whether you have a disability or not. If you meet the eligibility criteria, the NDIS can provide support to help you achieve your driving goals.

  • How is NDIS funded?

    The NDIS is governed and funded by the Australian government, alongside state and
    territory governments.

    To help cover the costs on the NDIS, the Medicare levy was increased from 1.5% to 2%
    of taxable income starting from 1 July 2014. The additional funds from the increase, are directed to the Disability Care Australia fund, which then reimburses governments from NDIS outlay.

  • What does NDIS cover?

    The NDIS funds a variety of services and supports to enrich the lives of individuals with disabilities. Some of these supports and services include employment, social participation, education, health and wellbeing, living arrangements and independence.

    The be considered a reasonable and necessary support or service, it must be related to the participants disability, must likely be effective and work for the participant, it should represent value for money, it must not include day to day living costs, not related to you disability, such as groceries, and it should take into account support given to you by family, carers, networks, community or other government services.

  • Which NDIS logo can I use?

    There are a few guidelines for using the National Disability Insurance Scheme (NDIS)
    logos for registered providers. Registered providers can use the ‘I/we heart NDIS’ and the ‘I/we support NDIS’ logos. They can also use the tagline “Registered NDIS provider.” Providers cannot use the NDIS logo or abbreviation in publicity materials, which include buildings, emails, stationary, business cards and vehicles.

    Partners in the community (PITC) including Local Area Coordinators (LAC) and Early Childhood Partners have guidelines on co-branding. Connectors are entitled to use a version of the NDIS logo on relevant materials which include promotional items, brochures, and fact sheets.

  • Will NDIS pay for a car?

    The NDIS does not cover the expenses of purchasing a vehicle or costs for the vehicle that do not directly relate to the individual’s disability. These include the vehicles registration, vehicle insurance, fuel or maintenance and repairs to the vehicle. However, the NDIS can provide funding and supports for modifications and driving supports, directly linked to the individual’s disability to provide assistance to improve and enhance mobility and independence and making daily travelling safe and accessible.

    Vehicle modifications are changes made to the vehicle to enable the individual to drive or travel safely in the vehicle. These modifications must address the limitations caused to the individual, due to their disability. To be eligible for NDIS funding for vehicle modifications, the individual or a family member must own the vehicle, or have acknowledged a vehicle they plan on purchasing or leasing.

    The NDIS will only consider the modifications if they are necessary due to the individual’s disability and without these changes, the individual would not be able to drive the vehicle or travel as a passenger in the vehicle.

  • Who can be a NDIS Support Worker?

    Anyone who has a passion for helping others and making a positive impact on peoples lives can become a support worker. Support work is open for a variety of different people and you do not need any specific qualifications or previous experience, to become a support worker.

    To be a good support worker it is important to have compassion, patience, good
    communication skills, reliability, and adaptability. There are different types of support workers which include Aged Care support workers, Disability support workers, Mental Health support workers and Community support workers.

    The main goal for support work, is to make a positive difference in someone’s life by supporting them physically, mentally, and emotionally, to live independently and reach their highest potential.

  • Why is NDIS not working?

    There could be various reasons why the NDIS (National Disability Insurance Scheme) might not be working as expected for some individuals. Here are some common issues and challenges that have been reported:

    1. Complex Application Process:

    The application and approval process can be lengthy and complicated, making it difficult for people with disabilities to access support quickly.

    2. Inconsistent Plan Approvals:

    There have been reports of inconsistencies in how NDIS plans are approved, with some participants receiving less funding than they need.

    3. Lack of Understanding:

    Participants and their families sometimes struggle to understand the NDIS system and how to navigate it effectively.

    4. Insufficient Support Coordination:

    Some participants feel they are not getting adequate support coordination to help them manage their plans and access the services they need.

    5. Service Provider Shortages:

    In certain areas, there is a shortage of service providers, which can limit the availability of necessary supports and services.

    6. Administrative Burdens:

    The administrative burden of managing NDIS plans and compliance requirements can be overwhelming for participants and providers alike.

    7. Delays in Payments:

    Delays in payments to service providers can disrupt the delivery of services to participants.

    8. Technological Issues:

    Technical issues with the NDIS portal and other systems can hinder the efficient processing of claims and plan management.

    9. Policy and System Changes:

    Frequent changes in policies and procedures can create confusion and uncertainty for participants and providers.

    10. Feedback and Complaints Handling:

    Participants have sometimes reported difficulties in getting their feedback and complaints addressed in a timely and satisfactory manner.

    These issues highlight the complexities and challenges involved in managing a large-scale disability support program like the NDIS. Efforts are continuously being made to improve the system, but there can still be significant hurdles for individuals trying to access and navigate the scheme.

  • Where is NDIS Head Office?

    The National Disability Insurance Scheme (NDIS) has offices in various locations across Australia, including Brisbane. However, the main head office is located in Geelong, Victoria. In Brisbane, the NDIS has regional offices to support local participants and service providers.

    One of the primary NDIS offices in Brisbane is located at:

    NDIS Brisbane Office Brisbane CBD Level 2, 295 Ann Street Brisbane City, QLD 4000 Australia

    This office handles regional operations and provides services to the local community, but it is not the head office.

  • Are NDIS services GST free?

    NDIS services can be GST-free under certain conditions. For NDIS services to be GST free, they must meet specific eligibility criteria. These criteria are outlined by the Australian Taxation Office (ATO) and are designed to ensure that the services directly benefit individuals with disabilities.

    NDIS-Registered Providers: NDIS services provided by registered NDIS providers are
    generally GST-free. These providers adhere to NDIS guidelines and standards.
    Directly Related to Disability Support: These services must be directly related to
    disability support. Examples include personal care, therapy, assistive technology, and home modifications.

    Participant-centric Approach: The focus is on supporting NDIS participants in achieving their goals and enhancing their quality of life. Services that contribute to participants’ well-being and independence, are typically GST-free.

    Exclusions: Some services are not GST-free, even within the NDIS framework. These
    may include non-disability-related services or items. It is important to consult the ATO guidelines or seek professional advice to determine the GST status of specific services.

    The NDIS aims to empower individuals with disabilities, and understanding GST
    implications ensures transparency and effective utilisation of available resources. If you have specific questions about particular services, you may consider reaching out to an NDIS representative or a tax professional for personalised guidance.

  • Can NDIS help with rent?

    NDIS participants are responsible for their day to day living expenses. These include: rent, groceries, utilities, communication such as phone and internet, and general household items such as beds, fridges and cooking utensils.

    In certain circumstances, the NDIS may contribute towards these costs. However, this
    is not common. Generally, participants manage their own living expenses, independently. The NDIS aims to empower individuals with disabilities, but it does not replace personal responsibility.

  • How does the NDIS work?

    1. Register with the NDIS to assess your eligibility, you can visit the NDIS website to get started.

    2. Write a Plan – Developing a comprehensive plan is crucial when engaging with the
    NDIS. Your goals are essential. They outline what you want to achieve and the supports you will need to get there. Consider both short-term and long-term goals. These could relate to independence, health, education, employment, or social participation. Collaborate with your family, carers, and health care team during the planning process, they can provide valuable insights and ensure your plan covers all necessary aspects.

    3. NDIS Planning Meeting:
    During the meeting, an NDIS planner or Local Area Coordinator (LAC) will discuss your goals and needs. Be open and honest about your situation, share details about your disability, daily activities, and any barriers you may encounter. The planner will help you create a personalised plan that represents your goals. Written documents prepared by your health care team can be crucial. They provide evidence of your requirements and can guide the discussion during the NDIS Planning Meeting. Include information about your health condition, functional limitations, and the impact on your daily life. Your NDIS plan is tailored to you. It is designed to enhance your quality of life, promote independence, and address your individual needs.

    4. Plan approval and funding
    When your plan is approved under the NDIS, you gain access to funding and the ability to make choices about your support services. Your LAC or NDIA planner will inform you of the next steps and the estimated time it will take to receive your approved plan. You will then gain access to your NDIS plan information on the NDIS myplace portal and you will also receive a printed copy of your plan either in
    person or via mail.

    Your plan is based on the discussion you had during your planning meeting and it will include information about you, your family and friends, services and community groups, your goals, and funded supports which outline the funding allocated to each support category and its purpose.

    Not everyone will have all support categories funded, it will depend on the
    individual needs, and it may vary from plan to plan. You have the option to self-manage your funding; this means you can decide which supports to purchase in line with your plan. You can choose the providers and determined how the supports are delivered. You may even negotiate costs above or below the NDIS pricing arrangements and price limits.

  • What does NDIS stand for?

    NDIS stands for National Disability Insurance Scheme (NDIS), which is an Australian government initiative that provides funding to eligible individuals with disabilities. The National Disability Insurance Scheme was established to provide essential supports and services to individuals with disabilities, focusing on achieving their goals, enhancing their quality of life by offering greater independence, and promoting community participation. The National Disability Insurance Scheme connects individuals with disabilities to a variety of community services, health professionals, support groups and much more. The scheme supports over 500,000 Australians with disabilities, including approximately 80,000 children with developmental delays, to ensure they receive early supports for better outcomes throughout their lives.

  • When did NDIS start?

    In 2008 the National Disability Agreement was signed, making an important first step
    toward a cooperative approach by Australian governments, to support individuals with
    disabilities. The NDIS was introduced by the Gillard Labor Government, 1 July 2013, beginning with a trial phase known as the NDIS launch. The trial phase concluded on 1 July 2016, making the start of the NDIS rollout across the country. As of 1 July 2020, the NDIS is available to all Australians, making it a truly national initiative.

  • Who is eligible for NDIS?

    To be eligible for NDIS in Australia, the individual must meet the following criteria:

    Age: the individual must be under 65 years of age. For those over 65, the My Aged Care program applies.

    Residency: the individual must be a resident of Australia

    Impairment or condition: the individual must have an impairment or condition that is likely to be permanent, and that stops them from doing every day things by themselves.

    These requirements ensure that the NDIS provides supports to those who need it the most.

    If you or someone you know meets the above criteria, you may want to consider applying for the NDIS, for supports. Additional criteria may apply, it is always best to check with the NDIS or a knowledgeable professional, for the most accurate and up to date information.

  • Why is NDIS Important?

    The National Disability Insurance Scheme (NDIS) is a transformative initiative by the Australian government. The main goal is to offer crucial support and services to individuals with disabilities. This empowers them to lead rewarding and fulfilling lives, enhancing their independence and participation in various aspects of life. The NDIS is a testament to the government’s commitment to creating an inclusive society where individuals with disabilities are given the necessary support to thrive. It is a significant step towards ensuring equal opportunities and promoting the rights of individuals with disabilities.

    Below are some key aspects of the NDIS:
    Individualised support: the NDIS focuses on personalised support. Each individuals
    needs, aspirations, and goals are taken into account to ensure that services are tailored to their specific requirements and thereby promoting a better quality of life, and independence for individuals living with disabilities.

    Essential services: the NDIS covers a wide range of services, including healthcare, therapy, assistive technology, and personal care. These services aim to enhance the quality of life for individuals with disabilities.

    Family and carer support: the NDIS recognises the significant role that families and carers play in the lives of individuals with disabilities and provides necessary supports to them as well. This support recognises the challenges faced by those caring for individuals with disabilities.

    Community participation: the NDIS plays an important role in promoting active
    community engagement by supporting greater participation. By facilitating increased participation of individuals with disabilities in various aspects of life, it not only fosters social inclusion but also effectively breaks down barriers that these individuals often face. This approach helps to create a more inclusive and understanding society, where everyone, regardless of their abilities, has the opportunity to contribute and participate actively.

    Freedom of choice: empowers participants by giving them the freedom to choose their service providers. This choice ensures that the services they receive are tailored to their individual needs and preferences.

    The NDIS represents a significant step towards a more inclusive and compassionate
    society, where everyone has the opportunity to contribute to their communities and achieve their goals.

  • NDIS - Where to start?

    If you believe you are eligible for the NDIS, there are a few ways you can apply, you can complete an Access Request Form and once the form is submitted, an NDIA
    representative will contact you to arrange a meeting, to discuss your support needs.

    You can reach out to your local NDIS office or partner. They can assist you in connecting with local disability supports and guide you through the NDIS application process if you are eligible. Alternatively, you can also call the NDIS directly at 1800 800 110 for support in applying to the NDIS.

    If you do not have access to a local NDIS partner, it is recommended to contact the
    National Contact Centre at 1800 800 110 for assistance in applying to the NDIS.
    https://www.ndis.gov.au/applying-access-ndis

  • Will NDIS pay for Autism Assessment?

    The national disability insurance scheme in Australia does not directly offer diagnostic services for Autism. It focuses on funding supports and services for individuals who have already received an autism diagnosis and are eligible for NDIS. While the NDIS does not directly diagnose Autism, it plays a crucial role in supporting individuals with Autism, once they have a confirmed diagnosis.

  • What is a Plan Manager? What does a Plan Manager do? What is the role of a Plan Manager?

    With the many acronyms and roles in the NDIS it can be confusing. We are sure you
    were asked how would you like to set up your plan and probably were a bit confused.
    Well we are here to tell you a plan manager is like your very own book-keeper.

    We are the financial gurus between your NDIS plan, providers and yourself. We protect your NDIS funding and lodge your claims to pay your service providers. There is no additional fee to have us on your team nor does it reduce your NDIS funding by having a Plan Manager.

    We simply manage the funds provided by the National Disability Insurance Scheme so
    you can take time to focus on other important things.

    As a Plan Manager we can pay from your funding registered and non-registered
    providers, allied health and other services.

  • Where to from here?

    Once you have signed up with us, we set your service bookings which means each
    bucket of funding is allocated to the amounts set by NDIS and we are ready to start
    paying your providers. So you can sit back and make your appointments with ease.

  • How do I become Plan Managed?

    Its quite simple really, speak to your LAC or NDIS when they start your plan. They will ask if you would like your plan to be Self-Managed, Plan Managed or NDIA
    managed.

    Already have a plan but not Plan Managed? From here, contact your LAC,
    Support Coordinator or the NDIS directly and ask for a light touch review. This will
    allow you to make small requests, this is where you can request to become plan
    managed. This goes under the Capacity Building funding under Improved Life
    Choices.

  • Will it cost me to be Plan Managed?

    Are you aware that in fact the NDIS gives you additional funding directly to the Plan Manger for these services? There is no detriment to your plan or out of pocket costs.

  • Changing Plan Managers

    An NDIS plan is your choice and control. This means you are allowed to switch Plan
    Managers. Simply, sign up with our services. Let your current Plan Manager know you
    are switching Plan Managers. Then we are ready to start your plan. If you are unsure
    what to say to your current plan managers contact us today and we can provide you
    a transfer form. There is no cost to you to switch Plan Managers.

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