FAQ

The NDIS are responsible for paying the service and monthly fees. This does not affect your plan!
If your funding is plan-managed, we are paid directly from the NDIS.
See “Ways to Manage your Funding” for more information.

At NXT Level Support, we assist participants with the financial aspects of paying for the services they receive from providers and ensuring that spending aligns with your budgets. We are also dedicated to empowering your financial independence and personal agency by teaching you budgeting strategies, how to read your plans, and ensure that you can meet your goals with the services and funding provided.

We are committed to going above and beyond for our participants and ensuring that their independence and empowerment remains our priority. One way we do this is by walking you through the funding categories within the NDIS and their associated services. We will work closely with you, and your support coordinator to ensure that you are able to reach your goals and have a say in the services you receive.

Having a Plan Manager can streamline the management of your NDIS funding, empower you to make informed choices, and support you in achieving your goals and aspirations. Some of the advantages of having a Plan Manager includes:

1. Financial Management: We can assist you in managing your funding, ensuring that they are used effectively and align with your NDIS goals.
2. Choice and Control: You have more choice and control over how your funds are spend. Plan managers help you navigate through the various options and providers available under the NDIS.
3. Reduced Administrative Burden: We understand the complexity and time-consuming nature of managing NDIS Plans. By allowing us to manage your plans, we are able to take care of administrative tasks such as paying invoices, keeping records, and managing budgets. This will give you the freedom to focus on your goals and activities.
4. Expertise and Support: We recognise that the NDIS system can often be overwhelming. Therefore, we are committed to providing you with guidance and support while navigating the system to help you understand your plan, make informed decisions and advocate for your needs.

You are able to change your plan managers at any time, or as stipulated within their service agreements. We would be happy to help you with this process!
You are able to do this by contacting your current plan manager and informing them of your intentions to change to another plan manager. You may then request that they reduce any of their current service bookings.

We have a template of a letter that you’re able to forward on to your current Plan Manager.

NXT Level Support – Transferring Plan Managers

We pride ourselves on our vast knowledge of the NDIS system. We would love to collaborate with you, guiding you through the complex NDIS framework to ensure that you get the support that YOU need.

We are committed to providing prompt reimbursement, whether this is for items or services you have paid for.

Please email your receipt to [email protected] with the following information:

1. ‘Reimbursement’ in the subject line
2. Attach a copy of the receipt
3. Description of items or service/s if they are not clear from the receipt.
4. Your bank account details, including Account Name, BSB, and Account Number.
5. Total amount to be reimbursed.

We ensure that your invoices are processed quickly and compliantly. We track available funds in your budget, as aligned with the NDIS guidelines, and promptly pay your providers within 2 to 4 business days.
In the case where there are delays, we will be in contact with you to ensure that communication is kept open.

We would be very excited to manage your plan under NXT Level Support. You are able to sign up for our services by reviewing and signing our service agreement.
Please contact us to receive a copy of our service agreement. Alternatively, you can sign up or submit an expression of interest by going to the “Sign Up” link at the top of the page.